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Questions and Answers

Do I have greater transparency of the price and value of produce sold?

You have the option of selling your produce three ways – for a fixed price, you can ask the buyer to bid for your produce, or you can sell on consignment. In the first two cases, you will know the price before you ship. For consignment selling we have created a model that allows you to request a price point that the agent responds to.

How do I find more buyers?

The HiveXchange has buyers already registered and buying in all major capital cities. You will see who these buyers are and you control which buyers you want to see your offers.

How do I get paid?

Every single trade is supported by a legal contract that aligns with the Horticultural code of conduct. The standard terms of payment are 14 days payment terms once produce has been delivered and accepted. You may at your discretion negotiate different terms. Payment is made directly between the buyer and seller. All orders are tracked and have a full audit trail visible to the buyer and seller.

Are there new markets I can reach?

You can reach any buyer on the platform in any market from your location. All you need is an internet browser.

How do I sell without affecting my current market relationships?

You control who you sell to, at what price and at what terms. You can offer the same product to different buyers and different price points. No buyer sees another buyer offer, and no seller sees another seller offer. This allows you to diversify who you sell to, while allowing you to maintain price and supply integrity with your existing channels.

How are rejections managed?

Each product sold is specified and each specification is supported by freshcare specs under contract. If the buyer rejects your produce, there are specific and contracted protocols for managing rejections. See our terms for more information.

What tools are provided to help me manage my orders?

A full set of productivity tools are provided including automatic invoicing, full audit trails, automatic notifications of offers to buyers, chat and other communication facilities, and historical reporting. It is like having a farm administrator run and operate your orders.

Is it difficult to use?

It is the result of over 18 months of testing with primary producers across Australia. It is simple to use and set up and operate. It requires no software or technical expertise. All you need is access to an internet browser.

How much does it cost?

It costs nothing to set up or to register. The HiveXchange charges the seller a service fee of 5% to manage the trade and provide the supporting infrastructure. That fee is only charged after a successful trade is executed and paid for.

Are you an agent or broker?

No. The HiveXchange is a completely independent business and is not aligned or supported by any market agent or merchant.

How are levies managed?

When the buyer is not paying levies, the HiveXchange will pay levies on behalf of the buyer and seller. This is automatically tracked in the system and the HiveXchange is a registered levy payor with the department of agriculture.

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