Frequently Asked Questions


Why are you freshcare certified?

The fresh produce industry is highly regulated and with good reason. Food safety and compliance in Australia supports consumers trust in our produce. The HiveXchange has been audited by freshcare and we maintain a range of rigorous work practices embedded in our technology that support compliance with freshcare safety protocols. That is important. If your business as a seller is freshcare certified, then you need to be on a digital platform that is freshcare certified.

Are you an agent?

No. The HiveXchange is a completely independent business and is not aligned or supported by any market agent or merchant.

Is it really easy to use?

Yes it is. We give you the ability to invite your buyers to see your offers. We will also give you some easy to use tools to create and manage offers, as well as a great in app chat experience. The solution has been tested with market agents and wholesalers and it literally takes a few minutes to set up and become familiar with it.

Can all buyers and sellers see my offers on the app?

You control who you make offers to.

The HiveXchange is a private marketplace, buyers can only see your information if you make them an offer directly. Buyers cannot see another buyer’s offer. You can offer the same product to different buyers at different price points.  Other sellers cannot see what your market activity or offer details are. It is just like someone walking into your business and having a private trading discussion.

Is my data secure?

Security and privacy of your data is our number one priority. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth) (Privacy Act) and perform automated and manual security testing on a regular basis.


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